Place the alignment page with the printed-side down on the right-front corner of the scanner glass. Replace the problem cartridge Follow these steps to replace the problem cartridge if you saw defects on the extended self test report and the preceding steps did not resolve the issue, even if the cartridge is not low on ink. Lightly press down on a cartridge to release it, and then pull the cartridge out to remove it from its slot. Please contact us before you purchase if you have any questions about shipping, handling, or insurance charges. Press the Power button to turn on the product, if it is not already on. You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps. Drivers aren’t usually embedded in OS X

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Click the Estimated Ink Levels tab.

If the self-test report does not printcontinue with the next solution. This product is suited prinr the use of recycled paper according to DIN Asia Pacific and Oceania. Check the Print in Grayscale setting.

See the engraved guide next to the scanner glass for help loading the alignment page. Examples of horizontal streaks and vertical streaks in printout. Insert the tri-color cartridge in the slot on the left. Click the Windows iconmove the cursor to Printand then click Print.


QA HP series print cartridge 6, Pages

The paper might not have been loaded far enough into the product. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. Make sure that the selected option matches your paper size.

Follow these steps to clean the paper feed rollers. Modify your browser’s settings to allow Javascript to execute. Select all Deselect all. If it is not, reload the product with an appropriate paper type. Print and evaluate an extended self test report and troubleshoot defects Follow these steps to print, and then evaluate an extended self test report. But you could try this, it worked for my HP printer: Perform a reset Sometimes, restarting the product can clear a paper feed issue.

To start the jp2400 again, simply ask a new question. Wait until the carriage is idle and silent before you continue. Reload the paper Pull out the tray extender, and then flip open the paper catch. Which cartridges print which areas of the extended self test report.


Let HP identify any out-of-date or missing drivers and software.

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Do not use platen cleaners or alcohol to clean the area. If the issue persistscontinue to the next solution. Prnt to 20 pages per minute ppm after first page.

Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Ph2400 and plastic use. May 4, 3: Then, try slowly pushing the paper farther in until the roller engages to pick up the paper.

My HP all in one will not scan and wi… – Apple Community

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HP encountered an error while trying to scan your product. Cause Any of the following issues can cause this issue:.